This Privacy Policy explains how Ritulyaa Sarees & Suits collects, uses, and protects your personal information when you shop with us or use our website.
Last updated: June 26, 2026
Information We Collect
When you create an account, place an order, or contact us, we may collect:
- Your name, mobile number and email address
- Shipping and billing addresses
- Order history and product preferences
- Payment confirmation details (handled securely by our payment partner, we never store your card or UPI details)
- Basic technical data such as your browser type and pages visited
How We Use Your Information
- To process, pack, and deliver your orders
- To send order confirmations, delivery updates, and a one-time password (OTP) for login
- To provide customer support and respond to your queries
- To improve our products, website, and shopping experience
- To send offers and updates, only where you have consented
WhatsApp & OTP
We use your mobile number to send a one-time verification code over WhatsApp so you can log in securely without a password. By logging in you agree to receive this verification message. We do not share your number with third parties for marketing.
Payment Security
All online payments are processed through a PCI-DSS compliant payment gateway (Razorpay). Your card, UPI, and netbanking details are entered directly with the payment provider and are never seen or stored on our servers.
Cookies
We use essential cookies to keep you logged in and to remember your cart. We may use analytics cookies to understand how the website is used. You can control cookies through your browser settings.
Sharing Your Information
We only share what is necessary to run our store. For example, your name and address with our courier partners to deliver orders, and order amounts with our payment gateway. We do not sell your personal data to anyone.
Data Retention
We keep your account and order information for as long as your account is active or as needed to provide our services and comply with legal and tax obligations.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by writing to us at hello@ritulyaa.com. You may also opt out of promotional messages at any time.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact Us
For any privacy-related questions, contact Ritulyaa Sarees & Suits at hello@ritulyaa.com or call +91 7838520955. We are based in Gurgaon, Haryana, India.
